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Servicing & Maintenance

SERVICING &

MAINTENANCE

Castle Hot Tubs have many years of experience in servicing, repairing and moving hot tubs and spas throughout Mid, West & South Wales.
We provide several different services to make your life easier when it comes to repairing or maintaining your hot tub.

CERTIFIED SERVICING

All of our engineers have completed the BISHTA/NICEIC Electrical Final Connections for Spas and Hot Tubs Training Course, as well as Gecko Alliance Certified Technician training and are therefore familiar with a huge range of hot tubs and spas, whether or not they were initially provided by us. Our Senior Engineers are Pool & Hot Tub Professionals Association Certified Hot Tub Technicians.

Take advantage of our Annual Service Plans and spread the cost over 12 months – essential if you are operating a hot tub in a business setting!

Or check out our individual service call-out options, below.

DID YOU KNOW WE OFFER ANNUAL SERVICE PLANS?

Take advantage of our Annual Service Plans and spread the cost over 12 months – essential if you are operating a hot tub in a business setting!

Or check out our individual service call-out options, below.

INDIVIDUAL SERVICES

£85 - £120*

Includes 1 hour to diagnose and resolve any problems with your hot tub.

If new parts are required our engineer will quote you on any recommended parts to complete repairing your hot tub.

If the repair requires work over 1 hour you will be charged at an hourly rate of £45.

There may also be a fuel charge, depending on your distance from our service hubs.

*£85 call-out charge for hot tubs supplied and installed by Castle Hot  Tubs.  £120 call-out charge for hot tubs supplied by third-parties.

Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.

Local Call Out

Got an issue that requires professional help?

REQUEST AN APPOINTMENT

£149

Drain down spa, hoover out bottom and jets. clean filters, refill and re-commission.

Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.

Water Change

Drain down spa, hoover out bottom and jets. clean filters, refill and re-commission.

REQUEST AN APPOINTMENT

£245

Add biofilm eliminator to spa and flush through jets, drain down spa, hoover out bottom and jets.  Add vinyl protector to cover, refill and re-commission.

Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.

Spa Refresh

Add biofilm eliminator to spa and flush through jets, drain down spa, hoover out bottom and jets. Add vinyl protector to cover, refill and re-commission.

REQUEST AN APPOINTMENT

£149

Winterise – Drain down spa, hoover out bottom and jets, clean filters & replace cover.

Spring Refill – Winter damage inspection, seal check, general clean, apply vinyl cover protector, refill water and commission ready for use

Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.

Winterise/Spring Refill

Expertly guided scenic and tours of the land available in group UTV sessions.

REQUEST AN APPOINTMENT

£295

26 point hot tub inspection to include replacement heater seals, diverter lubrication, biofilm eliminator added to spa and flush through jets. Drain down spa, hoover out bottom and jets, add vinyl protector to cover, refill and re-commission.

*excludes any parts needed

 

We can also offer Swim Spa servicing, please call us for prices

Full Service

26 point hot tub inspection

REQUEST AN APPOINTMENT

£Call For A Quote

We can move your hot tub! If you need to move a hot tub within southwest Wales, we have a number of options for you.

We can remove your hot tub and then simply deliver it to the destination.

We can remove your hot tub and then deliver, set up and commission it.

We can remove your hot tub and then store if for you at are secure premises for an agreed time and price.

Please note that if a crane is required for removal and/or delivery, it is your responsibility to arrange and organise.

Hot Tub Relocation

If you need to move a hot tub within southwest Wales, we have a number of options for you.

REQUEST AN APPOINTMENT

Hot Tub and Swim Spa Services

Book one of our services

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