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ABOUT

US

We are here to make your dreams a reality

UNRIVALLED SERVICE, CHOICE & VALUE

Are you looking for a hot tub for domestic use? An athlete looking to supplement your training regime with a swim spa? Or do you operate a holiday cottage or park?

Whatever your requirements, Castle Hot Tubs have the knowledge, experience and range to be able to offer you the perfect fit.

We pride ourselves on excellent service, working with you to find out your needs and then making sure you are provided with all the information needed to make the best decision.

Excellence
QUALITY GUARANTEED

As an independent dealer, we have access to the very best hot tubs available on the market. Our premium range of hot tubs are manufactured and imported from America. These are very high quality products and offer an industry leading warranty. We also supply a range of carefully selected hot tubs assembled in the Far East. These offer a very high specification and incredible value. Our Far East assembled spas are made from high quality components – including American made Aristec Acrylic shells and Balboa control panels.

We stock and have access to wide variety of hot tub, swim spa and swimming pool parts at great prices! We offer hot tub servicing in Pembrokeshire, Carmarthenshire, Cardiganshire and Swansea, covering most of Wales our hot tub engineers will be able to help you repair any problems you may come across. Our team can also provide deep clean and spa winterisation services.

Castle Hot Tubs are BISHTA (British and Irish Hot Tub Association) members. Our staff are trained and certified in water management and you can be assured you will get quality advice and knowledge to help you look after your water. If you have any questions, don’t hesitate to get in contact with our friendly team who will be more than happy to help you out.

Castle Hot Tubs are BISHTA (British and Irish Hot Tub Association) members
MEET THE TEAM

Established in 2003 Castle Hot Tubs is a family run business based in Pembrokeshire, West Wales. We pride ourselves on a friendly, knowledgeable and non pushy service unequaled in the industry.

Director

Dieter

Supposed to be semi-retired, but still working hard, Dieter is one of the founding directors of Castle Hot Tubs. He is in charge of product procurement and dealing with our suppliers.

Supposed to be semi-retired, but still working hard, Dieter is one of the founding directors of Castle Hot Tubs. He is in charge of product procurement and dealing with our suppliers.
Director and Water Technician

Sarah Koob

Disney fanatic Sarah doesn’t drink pints or play football but she’s our water girl! Fact: Sarah has been to almost every Disney Land in the world and loves to Salsa dance.

Disney fanatic Sarah doesn’t drink pints or play football but she’s our water girl! Fact: Sarah has been to almost every Disney Land in the world and loves to Salsa dance.
Director

Sally Koob

Like Dieter, Sally is also supposed to be semi-retired but is still working hard. Sally is one of the founding directors at Castle Hot Tubs. With many years of experience in the industry Sally has a great knowledge of water chemistry and can help you out with any technical water question you may have. You’ll often find her in the kitchen cooking something yummy for the staff.

Like Dieter, Sally is also supposed to be semi-retired but is still working hard. Sally is one of the founding directors at Castle Hot Tubs. With many years of experience in the industry Sally has a great knowledge of water chemistry and can help you out with any technical water question you may have. You’ll often find her in the kitchen cooking something yummy for the staff.
Operations Manager

Jenny

After owning her own café for several years, Jen joined us temporarily to help out when Covid-19 first started, and we just haven't let her leave.

After owning her own café for several years, Jen joined us temporarily to help out when Covid-19 first started, and we just haven't let her leave.
Sales Director and General Manager

Yan Koob

Yan has worked in the family business since January 2012. He is the General Manager of Castle Hot Tubs keeping an eye on all the different departments, now based in our Johnston showroom. Yan enjoys taking part in the technical questions of hot tubs and spas regarding parts and repairs. He’s a walking encyclopaedia of everything hot tub related.

Fact: Yan is a PADI diving instructor and lived in Mexico for 7 years.

Yan has worked in the family business since January 2012. He is the General Manager of Castle Hot Tubs keeping an eye on all the different departments, now based in our Johnston showroom. Yan enjoys taking part in the technical questions of hot tubs and spas regarding parts and repairs. He’s a walking encyclopaedia of everything hot tub related.

Fact: Yan is a PADI diving instructor and lived in Mexico for 7 years.

Duty General Manager

Rhiannon

Rhiannon has worked with us since May 2013. She speaks English and Welsh, is PA to Sally and also deals with the logistics of our hot tub sales.

Fact: will NEVER say no to a Strongbow!

Rhiannon has worked with us since May 2013. She speaks English and Welsh, is PA to Sally and also deals with the logistics of our hot tub sales.

Fact: will NEVER say no to a Strongbow!

Distribution Manager

Paul

Paul is our distribution manager and has worked at Castle Hot tubs since February 2012. Heading up our packing team Paul is in charge of quality control, he is also our ‘go to’ man when it comes to anything computer related! Fact: Paul used to run his own pub, he also has one of our gorgeous kittens that we rescued in 2016.

Paul is our distribution manager and has worked at Castle Hot tubs since February 2012. Heading up our packing team Paul is in charge of quality control, he is also our ‘go to’ man when it comes to anything computer related! Fact: Paul used to run his own pub, he also has one of our gorgeous kittens that we rescued in 2016.
Hot Tub Technician

Sonny

Sonny, also known Bwrw Glaw as to his colleagues is our excellent spa tech looking after hot tubs in beautiful Pembrokeshire.

Sonny has completed training from Gecko and Balboa and is also a PHTA cetified hot tub technician.

There is nothing this man cannot fix after a good nap!!

Sonny, also known Bwrw Glaw as to his colleagues is our excellent spa tech looking after hot tubs in beautiful Pembrokeshire.

Sonny has completed training from Gecko and Balboa and is also a PHTA cetified hot tub technician.

There is nothing this man cannot fix after a good nap!!

Sales and Area Manager (Swansea)

Toni

Football mad Toni is a massive Swansea City fan and would put his football knowledge to test against anyone!

Football mad Toni is a massive Swansea City fan and would put his football knowledge to test against anyone!
Hot Tub Technician

Mark

Rumour has it that Mark is an awesome dancer, but talk of a future appearance on Strictly Come Dancing is unconfirmed.

Mark is our head spa technician in Swansea and has completed training from Gecko, Balboa and also hold the PHTA certified Hot Tub Technician cerftificate.

Rumour has it that Mark is an awesome dancer, but talk of a future appearance on Strictly Come Dancing is unconfirmed.

Mark is our head spa technician in Swansea and has completed training from Gecko, Balboa and also hold the PHTA certified Hot Tub Technician cerftificate.

Hot Tub Technician

Steffan

Hot Tub Installer

Josh

Josh is one of our hot tub install crew members. This one might look scary, but he’s a lovable rogue with GSOH, all his own teeth and a tendency to be a bit peculiar. Ask him about his Disney tattoos

Josh is one of our hot tub install crew members. This one might look scary, but he’s a lovable rogue with GSOH, all his own teeth and a tendency to be a bit peculiar. Ask him about his Disney tattoos
Hot Tub Installer

Gwil

Rugby and food obsessed. A passionate member of Fishguard and Goodwick and district Round Table.

Rugby and food obsessed. A passionate member of Fishguard and Goodwick and district Round Table.
Marketing

Josh

Josh takes care of keeping the website running and making marketing materials (or he used to, it's all done by AI now right?)

Josh also pastors a church and relishes life with his wife and three daughters..

Josh takes care of keeping the website running and making marketing materials (or he used to, it's all done by AI now right?)

Josh also pastors a church and relishes life with his wife and three daughters..

Warehouse Assistant

Cameron

Cameron works really hard to ensure your orders are safely dispatched, on-time. One day he will live in a tree house and be self-sufficient.

Cameron works really hard to ensure your orders are safely dispatched, on-time. One day he will live in a tree house and be self-sufficient.
Warehouse Assistant

Jake

Jake is normally found packing filters with a pack of chocolate bourbons on the go, whilst singing along loudly to some questionable music.

Forklift extraordinaire, Jake also unloads most of our deliveries.

Jake is normally found packing filters with a pack of chocolate bourbons on the go, whilst singing along loudly to some questionable music.

Forklift extraordinaire, Jake also unloads most of our deliveries.

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