Castle Hot Tubs are a well established, multi award winning Wellness Company offering a wide range of American hot tubs and swimspas based in Pembrokeshire, Wales. Plus an amazing range of European exercise and swimming pools at very competitive prices. We also stock a complete range of swim spa, hot tub accessories and aftercare products as well as offering hot tub servicing, engineering and repairs.
Being independent means that we can search the market for the best deals available and ensure that the whole process of purchasing you’re new pool or spa is an enjoyable experience and completely stress free!
At Castle Hot Tubs we appreciate our customers and you will always receive a warm welcome from our friendly, knowledgeable staff whether it is in person or on the phone.
Castle Hot Tubs – The friendly company, big enough to cope, small enough to care.
Castle Hot Tubs Wales, offer an excellent service, choice and value by dealing with our customers direct, then delivering to your garden. This cuts out all the middlemen and commissioned salesmen to save you thousands of pounds over any other make of spa with a specification remotely similar to the luxury Castle Hot Tub range.
Castle Hot Tubs, Pembrokeshire, Wales only offer powerful spas of the highest specification all at affordable prices, while many garden centres and outlets rely on people being ignorant of the low cost of spas in North America and try to charge high prices for low specification spas.
Try Before You Buy, we have working spas in themed spa suites and landscaped settings complete with changing rooms, showers, robes and towels in our beautiful Pembrokeshire Hot Tub Showroom. Our friendly staff on hand to answer your questions, you can make a relaxed decision, shopping has really never been like this!
The national choice of informed buyers, leading landscapers and designers.
We are continually putting on special offers and discounts. Check out our website and follow us on facebook to regularly to find them!
Just received my new party pool swim spa, professional friendly installation by your team, very happy and can't wait for it to heat up to balmy temperature! Thankyou!!!
What can we say other than: -Love our Hot Tub "run in" & used most days! -Superb service from Sally & her team who are always so helpful, polite and friendly Thanks! -Great products, glad we changed to AquaFinesse -Successful open day now we just need a swimming pool!
A brilliant investment! Castle Hot Tubs had been highly recommended to us because of their aftercare service. Having purchased a hot tub from Sally & her team I have been very impressed by their expertise of all the products and their approachable and friendly manner to my numerous queries on maintaining my hot tub. Thanks very much!
A brilliant investment! A spa is great in the summer, but doubly great on cold winter days, or cool evenings for watching shooting stars! Great Service at sales and continuing still! Thanks very much!
It was a very big step for us to buy our hot tub - but Sally helped us with all our concerns. She even let us try one out in Hayscastle. Thank you Castle Hot Tubs
I would like to thank Rhiannon for her very good customer service, as my partner had ordered off you previously and this being my first order, I will not hesitate in coming to you for anything we need for our spa pool in the future.
The best thing we have ever bought from the best company ever with amazing family and staff!
I buy all my hot tub requirements, including a regular order of AquaFinesse, from Castle Hot Tubs and find their prices and service untouchable. Expert advice when needed and products easily ordered over the phone delivered the next day!
Dear Sally, Just a line to thank you (and your colleagues) for the kindly advice they have given me about the maintenance of my new Hot Tub. You are always there a the end of the phone for a reassuring chat about the chemical care of my Hot Tub - and you have endless patience. I purchase my Hot Tub chemical products from you and am delighted with the professionalism and intricate knowledge you display. I can hand on heart say you are the best in the business and I have your number on speed dial.
Hello Castle Hot Tubs Well, it’s the intrepid, desperate pair from Somerset here – who after your help and advice can now use and enjoy their spa at last. For almost 6 months we could not use our spa due to a nasty reaction presenting as a extremely itchy rash, which the hospital consultant diagnosed as eczema. Only Castle Hot Tubs came up with the actual diagnosis and solution! We did not purchase our spa from Castle Hot Tubs and found our spa supplier unhelpful, arrogant and dismissive of our queries and skin problems. They were only interested in the sale and not customer service we were desperate. After shopping around we found Castle Hot Tubs who not only provided chemicals at very competitive rates but gave us invaluable advice irrespective of how many times we called. After a chat with CHT they advised that the rash that my wife and I had been suffering from was actually not eczema at all but folliculitis (commonly known as hot tub rash) something that our consultant had failed to recognise. We discussed our options and swapped over from bromine to AquaFinesse with chlorine granules. Now we are both enjoying our spa together with no adverse reactions! AquaFinesse is so simple to use with a weekly dose of the liquid and a small amount of chlorine granules after use. The water is crystal clear, smells wonderful and is a pleasure to bathe in. Sarah is our first point of contact, her friendly demeanour makes you feel like a valued customer and helps wherever she can, she is a real asset to the company. We have recommended Castle Hot Tubs to all of our friends and would only buy our next spa from them. Thank you to all at Castle Hot Tubs! Richard & Hannah - Somerset
From the first enquiry we made, to helping us choose the right model with sound impartial advice on the various manufacturers we have found Sally, Dieter and Yan a joy to deal with. We have purchased the right product, which is superb and have the knowledge that back up is available if required. Regards Bob
Dear Dieter, I just wanted to thank you and your magnificent team at Castle Hot Tubs for your help recently in helping us repair our tub. Castle Hot Tubs went above and beyond to help and your knowledge was spot on. You could say you repaired our tub from over 400 miles away ! You saved us !00s of pounds and saved us from getting ripped off. I would and will recommend you and your company to anyone. Thanks Again (The discontinued pump but you found me one)
Dear Sally and Dieter, We have been the proud owners of an Ocean 2000 Hot Tub, supplied by Castle Hot Tubs, for nine months now and it really is the best purchase we have ever made. The pleasure and relaxation the hot tub provides is wonderful, and available all year round without leaving our garden. The honest and friendly advice from Sally and Dieter was invaluable when deciding which appliance to purchase and the delivery and installation was easy and problem free. Their ongoing commitment in providing a high standard of aftercare is also worthy of note and most welcome. Anybody looking for a hot tub need only do one thing - contact Castle Hot Tubs at Hayscastle, Pembrokeshire. You will not be disappointed. Regards,
Sally I hope this email finds you well. Just to let you know that the hot tub is in an up and running. It was installed late last evening by Phil and Syd. They did a fantastic job and made a difficult task look very, very simple indeed. They are clearly very proficient at what they do and the way in which they manoeuvered the dolly truck is an art form!! Would you be so kind as to pass on my thanks to these two guys and let their boss know how very pleased we were with their work. The tub was off the lorry and working within one and a half hours. Many thanks to you and your team also for the excellent service and making our dreams come true!! My youngest had a sleepover last night with her friends and 6.30 am this morning all three were in the tub! Very kind regards Huw, Denise, Emma and Hannah Cogbill
Following much research, I found Castle Hot Tubs there is not another spa company who comes anywhere near them. First class service, First class spa, and the price...... speaks for itself!!! Sally saved me around £1,000. Thank you, you certainly have my recommendation.
Dealt with both Sally and Sarah, honest advice and very knowledgeable. I was prepared to spend up to £8'500 but really did not need to, ended up paying £4'999 and I am now the proud owner of a fantastic spa! I could not be happier. These ladies are a credit to Aegean and a credit to Ebay.